Privacy Policy

1. Introduction

Tripdly ("we", "us", or "our") is committed to protecting your personal data in accordance with the Nigeria Data Protection Regulation (NDPR) and the Nigeria Data Protection Act (NDPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chauffeur booking platform.

2. Information We Collect

2.1 Personal Information

We collect the following personal data:

• Identity Data: Full name, email address, phone number
• Contact Data: Address, city
• Booking Data: Pickup/drop-off locations, travel dates, special requests
• Payment Data: Transaction records (processed securely by our payment provider)
• Technical Data: IP address, browser type, device information

2.2 Fleet Owner Additional Data

If you register as a fleet owner, we also collect:

• National Identification Number (NIN)
• Driver's license details
• LASDRI certification
• Vehicle registration and insurance documents
• Bank account details for payouts

3. How We Use Your Information

We use your personal data to:

• Process and manage your bookings
• Verify fleet owner identities and qualifications
• Process payments and payouts
• Send booking confirmations and updates
• Provide customer support
• Improve our services
• Comply with legal obligations
• Detect and prevent fraud

4. Legal Basis for Processing

We process your data based on:

• Contract: To fulfill our booking services agreement with you
• Consent: When you explicitly agree to specific data processing
• Legal Obligation: To comply with Nigerian laws and regulations
• Legitimate Interest: For fraud prevention and service improvement

5. Data Sharing

We share your data with:

• Fleet Owners/Chauffeurs: To fulfill your booking (name, phone, pickup details)
• Payment Processors: Flutterwave for secure payment processing
• Communication Services: For email and SMS notifications
• Cloud Storage: AWS for secure document storage
• Flight Tracking: FlightAware for airport pickup coordination

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for 7 years for tax and legal purposes. You may request deletion of your account at any time, subject to legal retention requirements.

7. Your Rights

Under NDPR/NDPA, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a machine-readable format
• Object: Object to certain processing activities
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@tripdly.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure authentication with one-time passwords
• Access controls and audit logging
• Regular security assessments

9. Cookies

We use essential cookies to operate our platform. For details on our cookie usage, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us at:

12. Regulatory Authority

If you have concerns about our data practices, you may lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.